Please confirm that we accept returns, exchanges, and cancellations under the following conditions.
In addition, it is not available to change the contents of the product after the shipment date.
1) Returns, exchanges, and cancellations due to customer's convenience
(Exchange due to order error, return by purchase cancellation, etc.)
Deadline...... Please contact us at least 1 day prior to the product shipment date.
Postage...... Customer's burden (in the case of exchange, please bear the round trip)
* When refunding, etc., the fee incurred will be deducted from the refund amount.
In addition, please understand that we may not be able to accept the designation of the method of the refund at that time.
2) Returns and exchanges due to negligence on the part of the store (false delivery)
Deadline...... Please contact us within 3 days from the date of arrival of the product.
Postage...... Our store burden (including the substitute shipment fee)
3) Products that cannot be returned, exchanged, or canceled
・ Service products (If service products are not required, please contact us in advance.) ）
Unique custom-made products
* Please note that if you return a return, exchange, or cancellation without contacting us, or if you decline to receive it, we may charge the product price and postage (including each sales office → return to our store) in full.
Please note that customers who have bad manners violations, such as complaints that are not unauthorized cancellations or negligence of our store, may refuse future sales and other transactions.